PhotoRescue's Refund Policy
Until January 15, 2002, we were the only data-recovery software vendor to offer refunds. We believed it was fair to refund customers if the program doesn't work and we still do.
However, we were surprised to see that there were people who would be dishonest enough to take advantage of this. Therefore we have now made our refund policy a bit stricter. Customers should have tried the free demo . It's free and its behaviour is identical to the full version. If the demo doesn't work for you, the full version will not work either.
In other words, this is what you see is what you get, if the demo version shows your picture's thumbnails, the full version will recover them. If it does not show thumbnails, the full version will not recover.
Color may be slightly off, especially if you are shooting in raw mode. In that case, pictures are recoverable with correct colors.
If the demo works for you and the full version doesn't, then and only then we will issue a refund provided you can provide us with an image of the card that created the problem and that we see that the demo and the full version don't behave identically on these cards. Images of cards can be created by both the full and the demo version. Information on how to deliver them to us is available upon simple request.
- by minimizing fraud, we can keep the program's cost low, to the benefit of the 99.5% of users who don't cheat.
- by examining potentially troublesome card images, we make the program better.