PhotoRescue's Technical FAQ
- PhotoRescue locks up hard - what do I do next ?
- Will PhotoRescue work directly with my camera/printer/device ?
- PhotoRescue says Not a FAT Drive. Is this a bug or what ?
- I sent my card to XXX datarecovery service and they sent back pictures that will not load or display. Will Photorescue fix them ?
- Will PhotoRescue work with the IBM Microdrive and if it does, what are the limitations ?
- How do I contact you?
Q : PhotoRescue locks up hard - what do I do next ?
A: Photorescue, as an application, does not cause hard lockups by itself. Therefore a lockup that requires a reset is almost always caused by a severe physical card failure from which the reader's driver can't recover. What should you do in those case?
- if the lockup happens when Photorescue tries to guess the media size, you can avoid that phase by unticking the "Determine the card size box".
- if the lockup happens at the end of a recovery, try to specify a card size that is inferior to the total card size by a margin that depends on when you begin to have trouble.
Q: Will PhotoRescue work directly with my camera/printer/device ?
A: It may, but there is no guarantee that it will. Card readers are popping up everywhere, there is no way we can test all devices with Photorescue. That is why the recommended configuration is an external dedicated USB or Firewire card reader.
Q: PhotoRescue says Not a FAT Drive. Is this a bug or what ?
A: When cards are damaged or corrupted, they may loose the information that allows the operating system to mount them as logical units ( drive letters ). In that case, Photorescue is usually still able to access the card and recover pictures in Physical Mode. Physical Mode is only available under Windows NT, Windows 2000 and Windows XP.
Q: I sent my card to XXX datarecovery service and they sent back pictures that will not load or display. Will Photorescue fix them ?
A: No, unless you have kept the original card/microdrive untouched, PhotoRescue will not be able to rebuild pictures from data that simply is not there. PhotoRescue can often recover data even after ill-informed attempts at data recovery have damaged the situation further, but it needs the full smartmedia, compact flash, memory stick or microdrive to be available.
Q: Will PhotoRescue work with the IBM Microdrive and if it does, what are the limitations ?
A: PhotoRescue is generally able to unerase, unformat or recover from logical problems the IBM Microdrive. However, the microdrive is a mini hard drive and as such, it can suffer head crashes and other types of mechanical failures : in those cases, data can be unreachable and hardware data recovery specialists should be contacted. Please keep in mind that you may need up to three GB of free disk space when working with a full 1GB microdrive.
A: DataRescue sa/nv
40 Bld Piercot
4000 Liege
Belgium
support@datarescue.com